Description:     
Flagstar Bank is seeking a sales oriented, dynamic individual to join our retail banking team as a financial service representative. This individual is responsible for profiling customers, identifying current and potential customer needs, selling banking products (checking, savings, CD, IRA, etc.), and seeking opportunities for cross-sell of investment and mortgage related products.

Responsibilities:
• Adheres to Flagstar Bank operations procedures and guidelines.
• Analyzes customer relationships relative to their financial needs, recommends products/services and sells solutions that will meet those needs.
• Develops and maintains a detailed financial plan for each customer.
• Maintains periodic contact with assigned customers.
• Maintains properly updated forms, legal disclosures, notifications, and signs within the site to meet regulatory, legal and policy considerations.
• Maintains a thorough understanding of all consumer-related products and services.
• Provides customers with a clear understanding of all technical aspects and benefits of products/services offered.
• Working knowledge of handling money and negotiable instruments.
• Accurately balance currency, cash and checks in cash drawer at the end of each day
• Precisely and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits, withdrawals, etc.
• Additional responsibilities as assigned by management.

Requirements:
• High school diploma or GED required.
• Prior banking and/or sales experience strongly preferred.
• Demonstrated knowledge of general banking practices and procedures preferred.
• Positive attitude with exceptional sales and customer service skills.
• Strong organization skills with close attention to detail.
• Solid interpersonal, problem solving, conflict resolution and team building skills.
• Ability to display a high level of confidentiality.
• Ability to work under minimal supervision is required.
• Computer literate with flexibility to adapt to new or changing systems.
• Competently utilize computer software - MS Word, MS Excel, Windows and email are an integral part of day to day activity.
• Ability to be flexible with work hours, 7:30-7:30 PM Monday – Friday, 8:30-4 PM Saturday and 12-4 PM Sunday.
• Work schedule may be adjusted temporarily from time to time to accommodate needed coverage due to vacations, holidays and illness.

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