Description:     
Serve as a member of the Financial Aid management team, providing leadership in student financial aid operations to ensure institutional compliance and effective, efficient delivery of student financial aid resources. In coordination with the Associate Director, responsible for establishing operational goals, policies and procedures, and staff training. Supervise and direct operational staff responsible for coordinating the delivery of student financial aid.

Responsibilities: - Supervise operational staff including hiring, training and evaluation process for employees. - Direct daily activities to ensure compliance with federal, state and institutional policies and procedures. - Lead the operational activities of the Financial Aid Office by establishing operational goals, policies and procedures - Manage financial aid processes, including packaging, verification, Return to Title IV Funds and disbursement. - Evaluate effectiveness of existing operating procedures, recommend and implement improvements. - Develop and implement functionality and improvements within the Campus Wide Information Systems and other web services. Coordinate with financial aid technology staff. - Collaborate with financial aid customer service staff to assure effective delivery of financial aid services. - Manage projects regarding budget controls, collect and providing data analysis of department operations and activities. - Maintain a thorough understanding of regulations governing federal and state financial aid programs and serve as a resource to staff members. - Counsel students, parents and staff concerning student financial aid and higher education financing. - Other duties as assigned to further the mission of excellence in the delivery of student financial aid.

Requirements:
- Bachelor's Degree required. - Minimum five years experience in student financial aid. Demonstrated working knowledge of regulations related to the administration of federal and state financial aid programs. - Minimum three years of administrative or leadership experience in an academic setting. - Proficient in a Windows environment and with MS Office products. Working knowledge of financial aid web systems including the Student Aid Internet Gateway, COD and NSLDS preferred. - Working knowledge of the GRCC Campus Wide Information System including Query and Crystal preferred. - Must demonstrate a high level of customer service and ability to communicate effectively with a diverse student, staff and business partner population. - Ability to plan and work independently and as a team member. - Must be punctual and have good attendance record. - Ability to accommodate a flexible work schedule. Work evenings and weekends as needed. To apply for this position, please visit our website at www.grcc.edu/jobs. Grand Rapids Community College is only accepting online applications for this position. Submit a cover letter and resume. The opportunity to apply for this position will close on May 27, 2011. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an Equal Opportunity Employer.     

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