500 jobs expected with new call center

The Right Place, working together with The Michigan Economic Development Corporation (MEDC) and Cascade Township, announced that Paris-based Teleperformance, Inc. has reached an agreement to establish a new customer support center in West Michigan.

Teleperformance is expected to invest a total of $3.79 million, creating 500 local jobs in the region. The facility will be located at 2680 Horizon Drive SE, Grand Rapids (Cascade Township), Michigan. It will serve as an inbound customer care center, and the new jobs will include customer care agents, supervisors, trainers, and IT specialists.

According to Megan Sall, business development manager at The Right Place, the deal took a while to negotiate but eventually came together, with success due in large part to our reputation as a region with a skilled workforce. "Our workforce has a great reputation. We speak a lot of languages and have a lot of colleges and student pools to recruit from," she says. 

West Michigan also boasts a strong telecommunications and fiber-optic infrastructure that provides a reliable technology platform, which is very important for a business operation that is online 24 hours a day, seven days a week.

To learn more about Teleperformance, including their open positions, you can visit their site here.

Source: Megan Sall, The Right Place. Press Release, The Right Place
Writer: John Rumery, Innovation and Jobs News Editor
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