I started ThinkXD, an experience design consultancy. I help companies create interfaces between people and products, from touchscreen devices to web applications.
More features and new technologies won't guarantee a product's success. Getting to know the end users–who they are, their goals and their context of use–are the real underpinnings of a valuable dialogue between a person and a product. The insights that come from this inquiry, and subsequent user testing, infuse the iterative design of an interaction framework, leading to the greater likelihood of a useful, desirable and even fun user experience.
I work alongside visual designers, industrial designers, developers and human factors researchers to collect and synthesize findings into personas and scenarios that guide the creation of a interface design model expressed visually with concept diagrams, workflows, wireframes and prototypes.
I am also involved with MichiganXD http://www.mighiganxd.com, a local Adobe User Group that meets monthly to explore UX methods.