Beginning in September, clients and employees in 14 of CWD Real Estate Investment's downtown properties will have exclusive access to a personal concierge service.
Lisa Young, CWD marketing manager, describes the CWD Concierge as a "virtual" service. "Clients will contact concierges that are dedicated specifically to our service via email, text, or phone to place requests," she says. The service will be available 24 hours a day, seven days a week, and 365 days a year and will coordinate a wide variety of client inquiries and requests, ranging from setting up golf tee times and dog walking to procuring¬†event tickets and arranging preferred dinner reservations to local restaurants. The service also includes a "key-date" reminder service, wake-up calls, a comprehensive travel desk and much more, according to Young.
Young says that there are similar concierge programs in larger cities, and CWD Real Estate wanted to bring that to Grand Rapids. "Adding concierge services as an amenity at our properties might make them more attractive to prospects, but really, we wanted to add value to our existing client relations," she says. Young estimates that there are almost 2000 employees at the 14 CWD locations who will be able to access the concierge service after they register. "That is a pretty significant addition to the downtown scene," she adds.
To learn more about the new service, you can visit their site here.
Writer: John Rumery, Innovation and Jobs News Editor